Refund policy
**This policy applies to online orders only.**
Returns
Items that aren't on sale or discounted can be returned for a refund, as long as you request the return within 7 days of receiving your order.
- To start a return, email us at megfritz100@gmail.com or send us a message through our contact page.
- Once we approve your return, pack your items with their original tags and packaging and send them to: Jillian's, 75 Ontario Rd, Mitchell, ON N0K 1N0.
- Original shipping charges can't be refunded, and you're responsible for the cost of shipping your return to us.
- Sale and discounted items are final sale.
Once your return arrives and has been checked, we'll refund your original payment method.
Damaged or missing items
We check every product for imperfections before it ships, but we understand things can occasionally break or go missing in transit. Please contact us **within 48 hours** of receiving your order so we can discuss any issues. You'll find our contact details on our contact page.